lipatPrivacy Policy

This page describes what we collect when you use lipat and how we keep that data protected. We at lipat take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play our games, we collect certain information to provide our service, verify your identity, and comply with law.

Our privacy practices are straightforward: we collect what we need to operate safely, we do not sell your data to advertisers, and we give you control over your information. This policy explains what we collect, how we use it, who we share it with, and your rights regarding your data.

If you have questions about your privacy on lipat, our support team is available during business hours to help clarify our practices.

What Data We Collect on lipat

Account and Identity Information

When you register on lipat, we collect your email address, phone number, and basic profile details. Before you withdraw funds, we require identity verification (KYC). We ask for a government-issued ID (passport, national ID, or driver's licence) and proof of address (utility bill or bank statement). We also verify your payment method to confirm you own the bank account or e-wallet you use to deposit.

We collect this information to prevent fraud, comply with anti-money laundering regulations, and ensure that accounts belong to their registered users. Your identity documents are encrypted and stored securely. We do not share them with third parties except where required by law.

Gaming and Transaction Data

We log every action you take on lipat: deposits, withdrawals, bets placed, games played, and market entries. This data includes the date, time, amount, game or market name, and outcome. We keep this information to generate your transaction history, calculate your account balance, and detect suspicious activity.

Your gaming history is stored in your lipat account and is visible only to you and our support team when you request assistance. We use this data to help you review your activity, resolve disputes, and comply with financial regulations in Indonesia.

Payment Information

When you deposit or withdraw using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction IDs, amounts, and timestamps. We do not store your full bank account numbers or e-wallet passwords—those details remain with your bank or e-wallet provider. Our payment processor receives just enough information to process your transaction and confirm it succeeded.

Important: We never ask for your passwords or full payment credentials. If someone claiming to be lipat asks for these details, it is a scam. Report it to our support team immediately.

Device and Access Information

We collect information about how you access lipat: your device type, operating system, browser, IP address, and approximate location (city or region, not exact address). This helps us detect unauthorized access, prevent account takeovers, and improve our platform's performance across different devices and regions like Jakarta, Surabaya, Bandung, Medan, and Semarang.

Cookies and Tracking

We use cookies to remember your login session so you do not have to enter your password on every visit. We also use cookies to track how you navigate our site—which games you view, which markets you browse—so we can improve our interface and recommend relevant content. You can disable cookies in your browser settings, but doing so may affect your lipat experience.

How We Use Your Data and Your Rights on lipat

Our Use of Your Data

We use your data for these purposes:

To operate lipat: process your deposits, execute your withdrawals, and run the games and markets you access.
To verify your identity and comply with anti-fraud and anti-money-laundering laws.
To manage your account: handle password resets, resolve disputes, and respond to support requests.
To improve our service: analyze which games are popular (e.g., Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), which markets attract players (Liga 1, Piala AFF, Mobile Legends, Free Fire, PUBG Mobile), and where we can improve our platform.
To prevent fraud and abuse: detect unusual account activity, block stolen accounts, and report suspicious transactions to authorities if required by law.
To communicate with you: send account notifications, payment confirmations, and policy updates (not marketing spam unless you opt in).

We do not sell your data to advertisers. We do not share your gaming history with third parties except where required by law or where you request account recovery assistance from our support team.

Third-Party Processors

We work with trusted third parties to operate lipat:

Payment processors: Companies that connect to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet). They receive transaction details to process your deposits and withdrawals.
Game studios: Providers of slot games (Pragmatic Play, PG Soft, Habanero) and live-dealer streams. They receive your play data to run tournaments and validate results.
Cloud servers: We store our data (including your account information) on secure servers operated by cloud providers. These servers may be located outside Indonesia, but we choose providers with strict data-protection practices.
Support tools: If you contact our support team, we may use ticketing systems to track your inquiry and ensure we respond.

All third-party processors sign agreements requiring them to protect your data and use it only for the services they provide to lipat.

Your Rights on lipat

You have the right to:

Access your data: Request a copy of all data we hold about you.
Correct inaccurate data: If your account details are wrong, ask us to fix them.
Delete your account: Request account closure and deletion of your data (some data may be retained for legal or fraud-prevention reasons).
Download your transaction history: Export your gaming and payment history in a machine-readable format.
Opt out of cookies: Disable non-essential cookies (login cookies are required for lipat to work).

To exercise these rights, contact our support team with your account details. We respond during business hours and typically within five business days.

We at lipat believe your privacy is your right. We collect only what we need, we protect it carefully, and we give you control over it.

lipat privacy team

Data Retention and Security

We keep your account data as long as your account is active. After you close your account, we retain transaction records for seven years (to comply with Indonesian financial regulations), but we delete personal details like identity documents and phone numbers within 30 days unless we are legally required to keep them. We use encryption, firewalls, and regular security audits to protect your data from unauthorized access.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or law. We will notify you of significant changes via email or by posting a notice on lipat. Continued use of lipat after a policy change means you accept the new terms.

Your privacy is central to how we operate lipat. If you have questions about our privacy practices or wish to exercise your rights, reach out to our support team. We are here to help.